retention and expansion
Grow Faster
Put Value at the heart of your Customer Success Strategies to drive world-class NRR and growth.
Recurring Revenue Requires Recurring Value
We believe Customer Success is pivotal to driving retention, expansion, and fostering customer adoption. We also hold that Customer Success needs to be redefined with a laser focus on Value. Ibbaka places Value at the core of your Customer Success strategies, empowering customer success teams with the tools and insights necessary to engage in a clear, defensible, and collaborative view of value. This approach drives increased retention and expansion revenue, ensuring your business achieves sustainable growth and builds lasting customer relationships.
Value your Customers… really
Everyone says they do, but execution can be trickier. With Ibbaka, develop personalized value models and stories for your customers, highlighting the specific benefits and ROI achieved and identify true mutual success strategies to enhance customer satisfaction and loyalty.
Scale Your CSM Function
Our estimate is that over 35% of CSM time is spent gathering and making sense of customer data. Free their time for true engagement and doing what they love with Ibbaka. Access real time value data and analytics for individual customers or cohorts to proactively address issues, prevent churn and encourage deeper product adoption.
Land and Expand
50% of ARR growth should come from existing customers – make that happen with Ibbaka’s advanced NRR tools that allow you to plan upsell and cross sell programs and maximize your chances of success with insights into customer behavior and value realization.
Get Strategic on Renewals
Stop slapping a blanket % uplift on renewals! Use Ibbaka to analyze value and pricing dispersion, segment customers based on value realization, and take a more strategic pricing and renewal approach for higher retention rates.
Steven Forth, Co-founder at Ibbaka
“We built Ibbaka Valio to help companies be more successful with new products and price performance. By helping our customers more comprehensively with Customer Value Management, we are confident our customer’s products will drive faster and more profitable revenue growth.”
Customer Retention & Growth Resources
Redefine Customer Success
Put Value at the heart of Customer Success and deliver Exceptional Growth.
