Competency models can become large rigid structures that try to fit people into boxes. A good competency model is a living document, informed by the real skills people are using and the conversations they are having. It needs curation, or as we like to say gardening. When designing a competency model, make sure you are engaged with the people it represents, and cultivate that engagement as you would a garden.

On Wednesday, November 27 we will be having a co-creation session for open competency models for Customer Success and Pricing Expertise. Join us if you can.