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Steven Forth Steven Forth

Customer value and pricing scenarios (managing pricing in a time of uncertainty)

Value drivers are generally stable over time. Once you understand them and have used them to segment your market you have a solid foundation for your pricing strategy. But when there is a severe supply or demand shock, and we currently have both, that can change. There are some standard patterns for how value drivers change. Understanding these is critical to planning your response to the COVID 19 crisis.

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