Over the past three months there has been a sea change in packaging and pricing for AI. The biggest change has been the rise of agents. But there has also been a shift to making AI the default. We can see that in recent moves by some of the world’s leading software companies: Intercom, Adobe and Gong.

Adobe is investing heavily in generative AI and has begun to signal how it will approach pricing. It is taking an incremental approach. Price remain anchored in a per seat price, but plans are becoming more flexible, and more expensive!